Manager, Business Insurance Servicing

Location: Denver, Colorado, United States — hybrid. Employees based in designated hirify.global offices are expected to work from the office approximately 2–3 days per week or more depending on the role. The role may require an active Colorado producer license or obtaining one within 90 days, followed by nonresident licenses across the operating footprint.

Salary: $92,245–$113,000 annual cash compensation in Denver. Pay varies by location, experience, and expertise.

Company

A software and financial services company providing payroll, health insurance, retirement, and HR solutions for small businesses while building its own property and casualty insurance agency.

What you will do

• Hire, onboard, coach, and lead a team of licensed account managers.
• Own service-level performance, response and resolution times, endorsement accuracy, cancellation saves, and client satisfaction.
• Handle complex escalations involving broker-of-record situations, coverage disputes, and carrier issues.
• Manage carrier servicing relationships, appointment paperwork, escalation channels, and service-level negotiations.
• Partner with product and engineering to automate certificate generation, endorsement submission, intake triage, and other manual workflows.
• Own supervision documentation, continuing education tracking, record retention, and compliance for licensed communications.

Requirements

• 5+ years of commercial lines service experience at an independent agency, brokerage, or carrier, including 1–2+ years leading or supervising a service team.
• Strong Workers' Compensation knowledge, including class codes, experience modifiers, and premium audits.
• Experience using carrier portals and working directly with carrier relationship managers.
• Hands-on experience using AI tools in service work and turning manual processes into automated workflows.
• Strong compliance judgment regarding licensed sign-offs, carrier approvals, supervision records, and documented files.
• Active Property & Casualty producer license, preferably in Colorado, or ability to obtain it within 90 days; willingness to obtain nonresident licenses is required.

Nice to have

• Experience building or scaling a service function from scratch in an agency, insurtech, or MGA.
• Pay-as-you-go Workers' Compensation experience.
• Industry designations such as CIC, CPCU, CISR, or AAI.
• Existing multi-state or nonresident licenses.

Culture & Benefits

• Full-time employment with competitive base pay, benefits, and RSU equity.
• Hybrid work with regular and predictable attendance expected for collaboration and customer responsiveness.
• Secure, reliable, and consistent internet connection required when working outside the office.
• AI tools are part of daily work, with expectations to build role-relevant AI fluency.
• Cross-functional collaboration with product, engineering, design, data, sales, Legal, Compliance, carriers, and licensed insurance professionals.