Director, Digital Experience (AI)

Location: Hybrid, onsite Tuesday–Thursday at the hirify.global headquarters in San Mateo, California, United States.

Base salary: $210,000–$265,000 per year, plus eligibility for a target bonus; bonus and equity may also be available.

Company

hirify.global builds enterprise-grade customer and employee experience software designed to reduce business complexity and improve support operations.

What you will do

• Set the website roadmap using customer needs, performance data, conversion goals, redesign requirements, migrations, and localized experiences.
• Lead Scrum delivery across design and engineering, including intake, sprint planning, backlog refinement, reviews, retrospectives, dependency tracking, and blocker removal.
• Manage designers and program managers through goal setting, coaching, performance feedback, and workload planning.
• Oversee CMS and publishing operations, content models, templates, release approvals, UAT, accessibility, responsiveness, performance, tracking, and live-site journey validation.
• Partner with marketing, analytics, design, engineering, and revenue teams to prioritize campaigns, product plans, experiments, and continuous website improvements.
• Test AI-assisted workflows and automation for planning, creative exploration, and delivery while maintaining human review and data safeguards.

Requirements

• Experience owning a company website or leading web programs in enterprise B2B SaaS across design, engineering, and marketing.
• Experience managing designers and program managers, including coaching, performance feedback, and workload planning.
• Experience running Scrum or a similar agile process with designers and engineers.
• Experience improving workflows in Airtable or comparable work-management platforms; Airtable experience is preferred.
• Hands-on experience with CMS content models, publishing, web UAT, web integrations, accessibility, and page performance.
• Clear communication with technical teams and senior stakeholders, including scope, timing, dependency, and resourcing decisions.

Culture & Benefits

• Hybrid work arrangement with regular onsite collaboration at the San Mateo headquarters.
• Target bonus eligibility, with potential bonus and equity availability.
• Inclusive workplace committed to equal opportunity and welcoming people from diverse backgrounds.