Product Specialist

Location: New York, US; direct US hire, not a relocation position. Support coverage is aligned with US business hours.

Company

hirify.global is a fast-growing global SaaS company building a Creative Intelligence Platform for predicting, creating, and optimizing enterprise advertising across channels, with AI and agentic workflows central to its product development.

What you will do

• Partner with the US Customer Success Manager to drive product adoption and value realization across existing customers.
• Provide technical expertise for pre-sales demos, evaluations, scoping conversations, and new revenue opportunities.
• Act as the technical escalation point for complex integration, feed, implementation, and account configuration issues.
• Configure and debug HTML-based creative implementations, data feeds, and API integrations directly with customers.
• Deliver product training and value-focused demos while collaborating with Product and Technology teams on recurring issues.
• Design, document, and roll out first-line support coverage for the US time zone and represent US customer feedback in product discussions with Stockholm.

Requirements

• Experience in Product Specialist, Solutions Engineer, Technical Support, or a similar customer-facing technical implementation role.
• Hands-on proficiency with HTML/CSS, data feeds, and API-based integrations, including independent debugging.
• Knowledge of creative technology, digital marketing, or SaaS customer workflows.
• Strong communication skills for presenting, teaching, and troubleshooting with technical and non-technical audiences.
• Ability to collaborate across time zones in a distributed team and work effectively in a lean, cross-functional environment.
• Ability to work with US customers during US business hours and be hired directly in the US.

Culture & Benefits

• Work closely with the US Customer Success Manager to establish a local customer-support foundation.
• Collaborate with Product and Technology teams at the Stockholm headquarters.
• Join a supportive team culture spanning multiple time zones.
• Help build processes and a scalable local support model from the ground up.