AI-first Customer Support Specialist (AI)

Location: Remote. Fixed schedule: Monday–Friday, 9 AM–6 PM EST. hirify.global's Austin, Texas hub operates in a hybrid format, while this position is remote and part of a globally distributed team.

Company

hirify.global provides a platform that automates billing and collections for businesses in the services payments market.

What you will do

• Support customers through in-app messaging, email, webinars, and scheduled live video calls.
• Build deep product knowledge in a high-volume, fast-paced environment.
• Translate complex technical questions into clear solutions and successful customer outcomes.
• Drive product adoption and support business owners and their clients throughout the customer lifecycle.
• Evaluate workflows and use AI tools to automate repetitive work and increase operational impact.

Requirements

• Experience or strong capability in customer support and customer communication.
• Ability to quickly learn a complex product and operate effectively in a high-volume environment.
• Ability to explain technical concepts clearly and guide customers toward solutions.
• Availability for a fixed Monday–Friday schedule from 9 AM to 6 PM EST.
• Proactive communication, accountability for outcomes, and strong ownership.

Culture & Benefits

• Remote position within a globally distributed team.
• AI-first operating model with company-wide AI tools and workflow automation.
• High-performance environment with transparent communication and clear expectations.
• Opportunity for career growth into Customer Success Management.
• Collaborative culture focused on customer relationships, ownership, and measurable outcomes.