Outreach Specialist IV

Location: Hybrid position in Getzville, New York, United States; candidates in Crosspoint and Millsboro may also be considered

Salary: $22.61–$37.67 per hour

Company

M&T Bank provides banking and loan servicing products, including consumer, mortgage, and commercial lending.

What you will do

• Manage delinquent and high-risk consumer, mortgage, and commercial loan accounts.
• Contact borrowers through inbound and outbound calls, assess repayment options, and arrange repayment or loss mitigation solutions.
• Perform skip tracing, analyze financial information, review collateral values, and escalate cases based on risk triggers.
• Collaborate with internal partners, vendors, and management to determine account strategies and meet service-level agreements.
• Document account activity and recommendations accurately while maintaining compliance and operational risk controls.
• Train new employees and guide coworkers on complex research issues and cross-trained products.

Requirements

• At least 4 years of combined higher education and/or work experience, including 2 years of relevant experience.
• Working knowledge of word-processing and spreadsheet software.
• Strong written and verbal communication, analytical, problem-solving, and organizational skills.
• Ability to work independently and contribute effectively as a team member.
• Ability to work in the hybrid role locations specified for the position.

Nice to have

• Bachelor’s degree.
• Three years of banking experience.
• Knowledge of M&T systems.

Culture & Benefits

• Work in a hybrid workplace setting.
• Support an environment focused on belonging and the M&T Bank brand.
• Follow established internal controls, regulatory standards, and audit requirements.
• Compensation is informed by the candidate’s knowledge, skills, and experience within the stated pay range.