Technical Account Manager (AdTech)

Location: United States only; hybrid role based in New York, NY, with preference for candidates in PST and consideration for candidates across US timezones.

Base pay: $100,000–$140,000 per year, with potential bonuses, incentives, stock options, and benefits depending on the position offered.

Company

hirify.global develops cybersecurity solutions that protect enterprises from sophisticated bots, fraud, and account abuse across the internet.

What you will do

• Manage strategic customer accounts and drive satisfaction, retention, and long-term partnership success.
• Serve as the primary customer contact, provide support, and handle sensitive escalations.
• Investigate invalid traffic and technical issues, translating findings into clear customer-facing communication.
• Collaborate with Account Management, Product, Engineering, Research, Detection, and Support teams to resolve complex problems.
• Educate customers through onboarding, training sessions, business reviews, strategic discussions, and operational updates.
• Gather product feedback and manage multiple customer initiatives and projects in a changing environment.

Requirements

• Prior AdTech experience is required.
• This is a US-based opportunity only; candidates outside the United States will not be considered.
• Experience with programmatic advertising is strongly preferred.
• Strong investigative, analytical, organizational, presentation, and customer communication skills.
• Experience managing customer escalations, strategic initiatives, and multiple stakeholder projects.
• Technical aptitude and the ability to communicate sensitive technical information with discretion.

Nice to have

• Experience working at or with an agency.
• Measurement and verification experience.
• Familiarity with SQL, Looker, Snowflake, Imply, or similar analytics and reporting platforms.

Culture & Benefits

• Flexible work options within the US-based role structure.
• Comprehensive total rewards package with well-being and learning stipends.
• Dedicated time off and support for personal and professional development.
• Global teams focused on protecting internet integrity and reducing cybercrime.