Client Support Analyst (Education Technology)

Location: Lincoln, Nebraska, United States. Hybrid work is available for associates living within 30 miles of an office location, with in-office presence required three days per week.

Salary: $21.64–$24 per hour.

Company

hirify.global Business Services provides payment technology and education services to higher education institutions, K-12 schools, students, families, and supporters.

What you will do

• Serve as the first point of contact for client inquiries by phone and email.
• Diagnose, troubleshoot, track, and prioritize non-complex software, hardware, and service issues.
• Escalate advanced problems and provide ongoing support for product updates and releases.
• Document customer interactions, issues, and resolutions in ticketing or CRM systems.
• Collaborate with internal and external stakeholders to resolve issues within defined service levels.
• Provide basic product guidance and training to clients when needed.

Requirements

• High school diploma or equivalent.
• 2+ years of experience in customer support or an IT helpdesk environment.
• Experience using a ticketing or helpdesk system.
• Basic understanding of software, hardware, and network troubleshooting.
• Strong written and verbal communication, organization, prioritization, and customer service skills.
• Must already be authorized to work in the United States without current or future visa sponsorship.

Nice to have

• Associate degree or certification in IT or a related field.

Culture & Benefits

• Hybrid work environment combining remote work with regular in-office collaboration.
• Medical, dental, vision, HSA, and FSA benefits.
• Earned time off, 401(k), student loan repayment, and tuition reimbursement.
• Life insurance, disability coverage, employee assistance, and wellness programs.
• Employee stock purchase program and performance-based incentive pay.