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9 дней назад

Software Support Internship

Формат работы
onsite
Тип работы
fulltime
Грейд
trainee
Английский
b2
Страна
UK
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Software Support Internship (Enterprise Software): Supporting customers and internal teams by investigating software issues, documenting incidents, and validating solutions with an accent on troubleshooting, recurring-issue analysis, and service quality. Focus on diagnosing problems with support engineers, improving support processes, and collaborating with development and product teams.

Location: Dundee, Scotland, United Kingdom; onsite

Company

hirify.global provides technology and services that expand financial access, improve branch operations, and maximize self-service availability for financial institutions and retailers.

What you will do

  • Assist with troubleshooting software-related issues.
  • Work with support engineers to diagnose and resolve technical problems.
  • Document incidents and solutions.
  • Analyze recurring issues and identify improvements.
  • Support testing and validation activities.
  • Collaborate with development and product teams.

Requirements

  • Study Computing, Information Technology, Software Engineering, or a related discipline.
  • Return to university after completing the internship.
  • Demonstrate strong technical aptitude and problem-solving skills.
  • Have a customer-focused mindset and strong communication skills.
  • Be available to work onsite in Dundee, Scotland.

Culture & Benefits

  • 12-week paid internship from May to August.
  • Gain real-world technical support experience.
  • Work with enterprise software environments.
  • Develop troubleshooting and analytical skills.
  • Collaborate with global teams and customers.

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