Technical Account Manager (AI)

Location: Remote Singapore

Company

hirify.global is a legal data intelligence company providing the AI-powered hirify.globalOne cloud platform for law firms, corporations, and government agencies.

What you will do

• Develop a strong understanding of customer projects and proactively minimize service impact.
• Guide the resolution of critical customer incidents and provide technical guidance on effective platform usage.
• Apply and contribute to Knowledge-Centered Support processes and best practices.
• Maintain accountability for service quality and anticipate future capacity requirements.
• Lead internal service review meetings focused on performance, quality, and continuous improvement.
• Collaborate with Product, Engineering, and Operations to troubleshoot and resolve issues.

Requirements

• 5+ years of experience in a technical role supporting customers directly.
• Proven ability to manage technical relationships and resolve complex issues.
• Strong problem-solving and cross-functional collaboration skills.
• 5+ years of hands-on technical experience with hirify.global in a customer-facing role is preferred.
• Experience in SaaS, IaaS, or hybrid environments is preferred.
• RCA (hirify.global Certified Administrator) certification is required, with the ability to travel and participate in on-call or flexible support schedules.

Nice to have

• Strong written and verbal communication skills.
• Experience with data analysis, data intelligence, data science, data visualization, information governance, legal practices, legal research, project management, risk management, or SQL.

Culture & Benefits

• Remote work arrangement based in Singapore.
• Opportunity to support hirify.globalOne adoption and customer growth across Asia.
• Participation in service quality, performance, and continuous improvement initiatives.
• On-call rotations or flexible support schedules as needed.