Junior Real Time Analyst (Payments)

Location: Stockport, United Kingdom; hybrid workplace with remote work

Company

A hirify.global company operating in the financial services and card payments industry.

What you will do

• Monitor the internal JIRA helpdesk, resolve queries and tasks within SLA, and escalate incidents affecting real-time performance.
• Use the dialler to reduce wait times and improve sales opportunity and performance.
• Analyse intraday and daily hourly performance, volumes, operational metrics, and end-of-day results.
• Monitor resource schedule adherence, telephony statistics, and feedback related to data quality and dialler performance.
• Administer operations wallboards with accurate real-time performance data for stakeholders.
• Identify positive and negative trends, communicate findings, and recommend improvements to productivity and utilisation.

Requirements

• Experience working with diallers and troubleshooting efficiently through defined processes.
• Strong verbal and written communication skills.
• Strong Excel skills and competent use of Microsoft Office applications.
• Ability to make independent decisions while working effectively as part of a team.
• Ability to present information in different styles according to the situation and audience.
• Availability for the hybrid Stockport, United Kingdom workplace setup.

Nice to have

• Previous real-time dialler experience.
• Experience in finance or card payments.
• Experience in resourcing or workforce management.
• Experience with the Elsbeth Dialler or a WFM tool.

Culture & Benefits

• Work within inclusive, global teams.
• Learn from experienced professionals in the payments industry.
• Join an evolving business focused on innovation, ownership, teamwork, and continuous improvement.
• Access career development opportunities in a global environment.