Patient Experience & Operations Coordinator (Healthcare)

Location: Remote; candidates must be available during the Dallas clinic's schedule. Due to international payment regulations, applicants must be able to receive payments via Wise with local bank transfer support in their country of residence or bank location; listed supported locations are South Africa, the United Kingdom, the United States, and the Philippines.

Company

hirify.global is a staffing agency hiring for a cash-pay sports medicine and athlete recovery clinic in Dallas, providing chiropractic care, rehabilitation, strength and conditioning, stretch therapy, massage, and related recovery services.

What you will do

• Manage front-desk communications across calls, voicemails, emails, texts, and other assigned channels.
• Coordinate appointments, cancellations, rescheduling, confirmations, follow-ups, and schedule changes in Jane or a similar practice-management system.
• Follow up with prospective, inactive, and existing patients to support booking conversion, retention, rescheduling, and reactivation.
• Maintain accurate patient records, appointment statuses, administrative notes, payment follow-ups, and communication histories.
• Support Instagram and LinkedIn operations by scheduling approved content, monitoring enquiries, preparing basic Canva assets, and reporting engagement observations.
• Manage tasks and operational updates in Slack, Notion, and Google Workspace, provide end-of-day reporting, and suggest workflow improvements.

Requirements

• Previous experience working remotely with a US-based employer, customer base, or client team.
• Experience in a hospital, healthcare facility, medical practice, or patient-facing healthcare administration environment.
• Excellent written and spoken English with professional telephone and customer-service skills.
• Experience with lead follow-up, booking conversion, customer retention, reservations, or service recommendations.
• Strong organization, attention to detail, independent judgment, reliable task completion, and appropriate escalation of issues.
• Reliable internet, a suitable remote-working environment, availability during the Dallas clinic's schedule, and Wise payment eligibility are required.

Nice to have

• Experience as a travel consultant, reservations consultant, booking coordinator, patient coordinator, or medical receptionist.
• Experience supporting a US healthcare practice remotely or using Jane, CRM systems, task databases, or operational trackers.
• Experience with Slack, Notion, Google Workspace, Instagram, LinkedIn, Canva, short-form video editing, or content repurposing.
• Exposure to AI productivity tools, automation platforms, or digital process improvement.

Culture & Benefits

• Remote-first working environment.
• Relationship-driven patient service centered on empathy, accountability, clear communication, and personalized care.
• Hands-on work across patient service, scheduling, administration, sales support, social media, and digital operations.
• Performance expectations cover communication quality, booking conversion, retention, record accuracy, task completion, and workflow reliability.