Product Manager, Customer Value – Intelligent Equipment (AI)

Location: On-site in Krakow, Poland; travel up to 40% within the Europe, Middle East and Africa region, including overnight and international travel.

Company

hirify.global’s Cytiva operating company develops solutions for life sciences, diagnostics, biotechnology, biomanufacturing, vaccines, medicines, and cell and gene therapies.

What you will do

• Lead customer discovery with biomanufacturing customers across Service and Hardware offerings.
• Identify high-value opportunities for data, digital, and AI solutions, including condition-based maintenance, troubleshooting assistants, and connected equipment.
• Build quantified business cases and define clear problem statements and success criteria with Product Owners and Solution Architects.
• Recruit and support co-development, beta, and pilot customers to validate solutions in real operating environments.
• Drive adoption with regional sales teams and Digital Champions, and document measurable customer outcomes.

Requirements

• Bachelor’s degree with 5+ years of related experience, Master’s degree with 3+ years, or a Doctoral degree with related experience.
• At least 3 years in a customer-facing role supporting B2B technical, industrial, or software products.
• Experience with product demonstrations, customer onboarding, or adoption programs for digital, software, or SaaS solutions.
• Experience creating quantified customer value assessments or business cases, including ROI, downtime, or productivity cost analysis.
• Fluent written and spoken English and good written and spoken Polish are required.
• Ability to travel up to 40% within Europe, the Middle East and Africa.

Nice to have

• Experience in life sciences, biopharmaceutical, or other regulated manufacturing environments.
• Experience with Salesforce, Aha!, or similar customer relationship management and product management tools.
• Experience working with customers in additional European languages.

Culture & Benefits

• Continuous improvement supported by the hirify.global Business System.
• Culture focused on belonging, collaboration, customer impact, and improving human health.
• Comprehensive benefits, including health care programs and paid time off.