HFX Coach (Medical Devices)

Location: Collegeville, Pennsylvania, United States

Company

hirify.global develops medical technologies, including Nevro’s HFX spinal cord stimulation platform for chronic pain treatment.

What you will do

• Communicate directly with patients and provide technical and product support.
• Deliver clinical education about HFX products and related procedures.
• Troubleshoot device issues and respond to detailed patient inquiries.
• Document patient interactions and provide follow-up information to sales and internal teams.
• Follow up with patients to support optimal therapy outcomes.
• Report product complaints within required time frames and travel 5–10% for training, conferences, and occasional field support.

Requirements

• Strong written, verbal, and telephone communication skills.
• Strong Microsoft Excel skills and attention to detail.
• Comfort with advanced technologies and modern software.
• Interest in engaging directly with patients.
• Ability to meet the role’s physical requirements, including sitting, bending, lifting up to 25 pounds occasionally, and performing required visual tasks.

Nice to have

• Consultative or customer service experience.
• Spinal cord stimulation experience or previous patient interaction experience.

Culture & Benefits

• Full-time employment within the Customer Excellence and patient success organization.
• Work in collaboration with Sales Representatives, Therapy Consultants, and internal departments.
• Values include innovation, customer focus, teamwork, and results-driven execution.
• Compliance training and adherence to company, MedTech, AdvaMed, and governmental requirements.