Customer Product Success Specialist – Restaurant Onboarding (Temporary contract)

Location: Stockholm, Sweden; hybrid work with 2 days from home per week, seasonal additional remote flexibility, and travel for on-site restaurant sessions, trade events, internal sessions, and occasional trips to Sweden.

Company

hirify.global’s TheFork is a European restaurant booking platform connecting diners with restaurants and providing TheFork Manager software to restaurant partners.

What you will do

• Deliver virtual and face-to-face onboarding training on TheFork Manager.
• Set up and optimize restaurant profiles and configurations so partners can go live quickly.
• Drive product adoption and help restaurant teams become confident software users.
• Identify upsell and cross-sell opportunities and pass qualified leads to Account Managers.
• Coordinate with Sales, Account Management, Sales Operations, Customer Care, Product, and Marketing.
• Share restaurant feedback and improve training materials and the knowledge base.

Requirements

• Fluent Swedish and English, written and spoken; fluent Swedish is essential.
• At least 2 years of experience in customer onboarding, training, or customer success in B2B SaaS, or hospitality operations combined with strong technical aptitude.
• Confident communication skills for explaining software to non-technical audiences in video and in-person settings.
• Strong organization skills for managing multiple onboardings in parallel.
• Self-driven, results-oriented approach with the ability to meet and exceed targets.
• Ability to build trust with restaurant owners and their teams.

Nice to have

• Restaurant or hospitality industry experience, or experience with reservation or POS software.
• Experience with Salesforce or a comparable CRM.
• Experience creating guides, videos, webinars, or other training content.
• Commercial awareness and interest in identifying upsell opportunities.
• Experience working effectively in fast-paced environments.

Culture & Benefits

• Flexible hybrid working environment with 2 home-office days per week and up to 4 additional fully remote weeks during summer and December.
• Permanent employment contract, competitive fixed salary, and bonus.
• International, multicultural environment spanning 10 European offices.
• Health, life, and disability insurance, plus lifestyle expense reimbursement benefits.
• Continuous learning and development programs and free access to the Calm app.
• Inclusive workplace with team-building events and office dining and leisure facilities.