Client Service Analyst - Livechat (Turish required)

Location: Europe - Remote; Istanbul, Turkey

Company

hirify.global is a cryptocurrency exchange and digital financial platform offering trading, payments, wealth management, custody, institutional services, and Web3 products.

What you will do

• Assist clients with inquiries through live chat and email.
• Deliver efficient and high-quality customer service experiences.
• Maintain strong knowledge of the platform, products, and general market conditions.
• Manage and follow up on client inquiries and complaints.
• Identify customer needs and convert feedback into constructive recommendations and suitable solutions.
• Monitor frontline operations, escalate discrepancies and situational risks, and improve team workflows.

Requirements

• Bachelor’s degree in finance, economics, mathematics, or a related field, or at least a diploma in business administration or management.
• 2–4 years of customer service experience, preferably in live chat, email support, or frontline operations.
• Experience in financial institutions or fintech is advantageous.
• Proficient English and Turkish communication and writing skills are required.
• Strong numerical and statistical acumen, self-motivation, teamwork, and a customer-focused approach.
• Availability for five-day shift work, including weekends and public holidays, across 8am–5pm, 4pm–1am, or 12am–9am shifts.

Culture & Benefits

• Study Growth Fund supporting professional development and continuous learning.
• Internal team-building events, workshops, and collaboration activities.
• Work with an international team across global markets.
• Career advancement opportunities within a rapidly expanding company.
• Internal mobility opportunities to support long-term career development.