Customer Support Specialist (Extra Services ZEN Team)

Location: Remote within Kazakhstan, Georgia, or Azerbaijan. Shifts follow a 2-days-on, 2-days-off schedule from 9 a.m. to 9 p.m. GMT+3.

Salary: 600 EUR gross base salary, plus up to 150 EUR gross KPI-based bonus.

Company

hirify.global is a global travel-tech company developing online booking platforms for tourists, travel agents, and corporate business travel.

What you will do

• Resolve booking modifications, cancellations, and additional service requests quickly and effectively.
• Advise clients on bookings and travel products.
• Communicate with suppliers, hotels, and clients by email and phone.
• Use CRM systems and internal databases to manage support operations.

Requirements

• English at Upper-Intermediate level in speaking and writing.
• Kindness, empathy, politeness, stress resistance, and responsibility.
• Ability to learn quickly and stay focused on results.
• Functioning computer and microphone for remote work.

Nice to have

• Knowledge of the travel business and booking systems.

Culture & Benefits

• Remote work from home.
• Flexible shift schedule with two days on and two days off.
• Access to seminars, training sessions, and conferences.
• Corporate discounts on hotels and other services.
• Young, active, and international team.

Hiring process

• Complete an assessment after applying.
• Attend an HR interview if selected.
• Complete a one-minute internet speed test for remote-work readiness.