Dutch-speaking Customer Care Agent (Fintech)

Location: Hybrid office work in Varna or Sofia, Bulgaria

Company

Fintech company providing multicurrency accounts, payment solutions, e-commerce tools, and POS services for businesses.

What you will do

• Support Dutch-speaking merchants and business owners through chat, email, and phone.
• Own customer issues from first contact through resolution, including follow-up and closure.
• Explain accounts, payment flows, fees, account status, and product features in clear language.
• Coordinate with Payments Operations, Account Verification, and other specialist teams to resolve complex cases.
• Share recurring customer feedback and issue patterns to improve products and customer experience.

Requirements

• Fluent Dutch and solid written and spoken English are required.
• At least 1–2 years of customer-facing experience, ideally in customer support, a call centre, or BPO.
• Ability to explain technical and financial concepts in plain, friendly language.
• Calm, composed, detail-oriented approach and comfort working with digital tools and systems.
• Adaptability in a fast-moving environment and genuine interest in helping customers.

Nice to have

• Experience with payment systems or POS solutions.
• Interest or previous experience in fintech, payments, or business technology.

Culture & Benefits

• International team operating in a technology-focused environment.
• Annual salary reviews, promotions, performance bonuses, and employee referral bonuses.
• Training through hirify.global Academy, LinkedIn Learning, and an individual annual development budget.
• 25 days of paid annual leave, increasing by one day per year up to 30 days.
• Health insurance including dental and optical care, meal vouchers worth 102.26 EUR per month, and a covered Multisport card.
• Office refreshments, team-building activities, and social events.