Head of Customer Success, EMEA, DX (SaaS)

Location: Remote, UK. hirify.global can hire people in any country where it has a legal entity.

Company

hirify.global is a software company whose DX business provides SaaS insights into developer productivity and experience for engineering organizations.

What you will do

• Lead and develop Customer Success Managers across Commercial and Enterprise customer segments.
• Build customer success strategies aligned with DX growth objectives and customer outcomes.
• Drive renewals, retention, expansion, and annual recurring revenue growth.
• Monitor customer health, identify risks, and implement mitigation strategies.
• Build relationships with key customers and identify upsell opportunities.
• Collaborate with Sales, Product, the VP of Customer Experience, and the CRO.

Requirements

• High performance, meticulous execution, and the ability to meet deadlines in high-pressure environments.
• Clear communication of technical concepts to technical and non-technical stakeholders.
• Strong communication, relationship-building, and influencing skills across management levels.
• Experience managing, mentoring, coaching, and motivating teams.
• Ability to collaborate cross-functionally with Sales, Product, and other departments.

Nice to have

• Startup experience.
• Experience as an L2 leader managing several teams with competing priorities.
• Experience working with technical audiences such as Platform Engineering, VP Engineering, CTO, or CIO stakeholders.

Culture & Benefits

• Flexible work from an office, home, or a combination of both.
• Health and wellbeing resources.
• Paid volunteer days.
• Support for family, personal goals, and local community engagement.