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обновлено 9 месяцев назад

Chief Customer Officer (Cco)

Формат работы
remote (Global)
Тип работы
fulltime
Грейд
c_level
Английский
b2
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Chief Customer Officer (CCO): Leading the entire customer lifecycle, overseeing Customer Success, Support, Onboarding, Education, and Retention teams to ensure seamless customer experiences and long-term loyalty. Focus on driving customer-first strategy, reducing churn, growing net revenue retention, and improving satisfaction across all user segments globally.

Location: Dubai-based headquarters access or full remote flexibility

Company

hirify.global is scaling and expanding into new markets and product verticals, including AI-powered hosting and decentralized infrastructure.

What you will do

  • Define and execute hirify.global’s global customer experience strategy.
  • Lead Customer Success, Support, Onboarding, and Retention departments.
  • Drive metrics like NRR (Net Revenue Retention), CSAT, NPS, and churn reduction.
  • Build unified processes across departments to improve every stage of the customer journey.
  • Champion customer voice in product, marketing, and operations decisions.
  • Oversee service quality, ticketing standards, and multi-language support performance.

Requirements

  • 7+ years in customer success, customer support, or operations leadership roles.
  • Experience leading large, distributed customer-facing teams (40+ people across time zones).
  • Proven ability to reduce churn, increase retention, and improve NPS.
  • Deep understanding of hosting platforms, SaaS delivery, or infrastructure services.
  • Strategic mindset with hands-on execution ability.
  • Fluent in English (additional languages like Arabic, Turkish, or Russian are a plus).

Nice to have

  • Experience in hosting or tech infrastructure industries.
  • Familiarity with WHMCS, cPanel/Proxmox panels, and domain lifecycle flows.
  • Background in scaling AI-based or self-service support solutions.
  • Experience with customer loyalty, affiliate relationships, and high-touch accounts.
  • Strong data analysis and reporting skills.

Culture & Benefits

  • Executive salary with equity/token incentives.
  • Ownership of global customer operations and impact on strategic direction.
  • Collaboration with founders and executive team on scaling operations.
  • Dubai-based headquarters access or full remote flexibility.
  • High-growth environment with global exposure and responsibility.

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