Assistant General Manager, Signature Dining Restaurant (Fine Dining)

Location: Hard Rock Hotel & Casino Ottawa, Ottawa, Ontario, Canada; onsite leadership presence required

Company

Hard Rock Hotel & Casino Ottawa operates an integrated casino, hotel, and destination dining venue.

What you will do

• Lead daily front-of-house operations for Council Oak Steakhouse, maintaining high standards for service, presentation, ambiance, and execution.
• Deliver personalized fine-dining experiences, engage with guests on the restaurant floor, and resolve service opportunities in real time.
• Coach, develop, recruit, onboard, and retain a high-performing hospitality team.
• Partner with culinary leadership on signature menus, wine pairings, chef features, VIP experiences, private dining, and special events.
• Drive revenue and profitability through premium offerings, guest engagement, labor management, forecasting, budgeting, inventory controls, and performance analysis.
• Ensure compliance with health and safety regulations, liquor legislation, internal controls, company policies, and casino operating requirements.

Requirements

• 3–5 years of progressive leadership experience in upscale or fine dining, luxury hospitality, or high-volume restaurant environments.
• At least 2 years of management experience leading front-of-house operations, including service, staffing, scheduling, and guest relations.
• Required fine-dining experience; premium steakhouse experience is strongly preferred.
• Experience managing restaurant financials, including labor costs, revenue targets, forecasting, budgeting, and inventory controls.
• AGCO License, Smart Serve Certificate, and Ontario Food Handlers License required.
• Ability to work a flexible schedule and be present during peak periods, special events, and key operational initiatives; physical ability to stand, walk, and frequently lift or move 25 pounds or more.

Nice to have

• Post-secondary education in Hospitality Management, Business Administration, Culinary Management, or a related field.
• Experience in an integrated resort, casino, luxury hotel, or destination dining venue.
• Experience with VIP events, private dining functions, wine dinners, and special culinary experiences.

Culture & Benefits

• Full-time permanent employment.
• Comprehensive benefits supporting health, family well-being, financial planning, and work-life balance.
• Inclusive workplace culture based on the principles of LOVE ALL – SERVE ALL.
• Employment accommodation is available in accordance with Ontario accessibility and human rights legislation.