Forward Deployed Product Owner - Employee Knowledge Management & Content (AI)

Location: Hybrid within the M&T/Wilmington Trust footprint; remote work is available for candidates based outside the footprint. Role locations include Buffalo, NY; Baltimore, MD; Boston, MA; Wilmington, DE; Radnor, PA; and Bridgeport, CT. United States.

Salary: $148,300–$247,100 annual USD

Company

M&T Bank's Wilmington Trust Institutional Services division is carrying out a digital transformation focused on digital-first trust and agency services, client-centric operations, global solutions, and lower service costs.

What you will do

• Own the Employee Knowledge Management product backlog, including user stories, acceptance criteria, process flows, test scenarios, and release-ready requirements.
• Design, configure, administer, and improve the EKM ecosystem across SharePoint Online, publishing workflows, automation, metadata, taxonomy, search, permissions, lifecycle controls, and reporting.
• Maintain the governed knowledge catalog, content governance framework, tagging, review schedules, attestation tracking, quality controls, and remediation processes.
• Partner with business service lines, Knowledge Asset Owners, subject-matter experts, architecture, and technology teams to define requirements and align delivery.
• Support content assessment, restructuring, editing, and improvement, including responsible use of AI-assisted and agentic AI capabilities.
• Own testing, production readiness, operational support, reporting, troubleshooting, enhancement planning, and long-term technical stewardship of the EKM solution.

Requirements

• Bachelor's degree and at least 10 years of relevant business, analytical, technical, digital product, transformation, product ownership, content management, or knowledge management experience; alternatively, 14 years of combined higher education and relevant experience including at least 10 years in these disciplines.
• Experience with enterprise content, knowledge management, or digital experience platforms, including SharePoint Online or comparable technologies.
• Experience building or supporting workflow and automation solutions with Power Platform, Appian, or comparable low-code technologies.
• Experience creating business requirements, user stories, acceptance criteria, process documentation, testing scenarios, and release documentation.
• Knowledge of content development, information architecture, metadata, taxonomy, search optimization, governance, lifecycle management, Microsoft 365, Microsoft Search, Copilot, and enterprise reporting.
• Experience in regulated environments such as financial services, fintech, or comparable industries, with strong analytical, facilitation, stakeholder management, and communication skills.

Nice to have

• Experience applying content, editorial, accessibility, or governance standards at scale.
• Experience with agentic AI or AI-assisted development tools such as Claude Code or Codex.
• Advanced Power Platform or Appian development, solution management, deployment, and environment management experience.
• Experience in trust services, institutional services, legal operations, compliance, or other document-intensive environments.
• Knowledge of Agile, Lean, design thinking, systems thinking, and continuous improvement methodologies.

Culture & Benefits

• Hybrid work within the M&T/Wilmington Trust footprint, with remote work available outside the footprint.
• Opportunity to take permanent operational and technical ownership of an enterprise knowledge capability.
• Work in a regulated financial-services environment with audit, risk, regulatory, and control responsibilities.
• Market-informed annual compensation range of $148,300–$247,100 USD.