Manager IT Engineering - Major Incident Management

Location: Fully remote from the listed US states: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Louisiana, Kansas, Kentucky, Maine, Michigan, Missouri, Mississippi, Montana, North Carolina, North Dakota, Nebraska, New Hampshire, New Mexico, Nevada, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, and Wyoming. Preferred remote locations include Illinois, Wisconsin, North Carolina, and Georgia. Travel is required.

Salary: $63.45–$95.20 per hour

Company

hirify.global is part of Advocate Health, a large nonprofit integrated health system providing healthcare services, clinical research, and medical education across the United States.

What you will do

• Lead enterprise major incident management and service restoration efforts.
• Direct incident command, escalation, and cross-functional coordination during critical outages.
• Coordinate solution development, system repair, testing, implementation, and issue management.
• Manage project schedules, work plans, staffing levels, budgets, vendors, and service-level agreements.
• Provide executive, business, management, and stakeholder communications throughout initiatives and incidents.
• Drive post-incident reviews, corrective actions, readiness, training, and integration with disaster recovery, business continuity, and cybersecurity programs.

Requirements

• Bachelor's degree in Information Technology or a related field.
• At least 3 years of experience in solution development and support, including 1 year of supervisory experience in a multidisciplinary or matrix-managed environment.
• Knowledge of enterprise organization structures, workflows, business systems architecture, and technology.
• Strong negotiation, facilitation, written and verbal communication, analytical, organizational, and problem-resolution skills.
• Ability to coordinate and mentor staff, prioritize multiple assignments, and communicate technical design decisions to users and stakeholders.
• No relocation, visa sponsorship, or visa transfer is available for this position.

Culture & Benefits

• Fully remote full-time position with a 40-hour work week.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Paid time off, parental leave, adoption assistance, and flexible spending accounts.
• Defined contribution retirement plans with employer matching and financial wellness programs.
• Educational assistance and career development support.