Senior Consultant, Client Success (Fintech)

Location: US - Remote - Illinois. Remote work may require scheduled visits to a hirify.global office, and the role requires 5–10% travel.

Salary: $127,300–$204,100 USD per year, with potential bonus, sales incentives, and equity.

Company

hirify.global provides payment technology that connects consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Own post-sale Client Services relationships and act as a trusted advocate for assigned clients.
• Coordinate the implementation of new hirify.global products and accelerate client readiness, adoption, and time to value.
• Develop and execute Client Success Plans, operational reviews, measurable action plans, and client performance initiatives.
• Partner with Sales, Product, Client Services, and specialist teams to resolve complex issues and optimize client performance.
• Create client education and training materials, including webinars, covering hirify.global Rules, mandates, releases, and upcoming changes.
• Manage escalations and major incident responses while improving service efficiency through automated tools and capabilities.

Requirements

• 8+ years of relevant experience with a bachelor's degree, or 5+ years with an advanced degree, or 2+ years with a PhD.
• Experience analyzing data and translating findings into actionable business recommendations.
• Experience communicating complex technical or operational topics in business language for clients and executives.
• Experience building client relationships, success plans, measurable action plans, and trusted partnerships.
• Knowledge of payment industry trends, competitors, threats, and regulatory environments.
• Ability to work effectively across countries and time zones, prioritize multiple tasks, and solve complex problems.

Nice to have

• 9+ years of relevant experience with a bachelor's degree, or 7+ years with an advanced degree, or 3+ years with a PhD.
• Certifications or qualifications in Client or Customer Success, project management, or a related discipline.

Culture & Benefits

• Remote position with variable working hours based on department needs.
• Medical, dental, vision, 401(k), FSA/HSA, life insurance, paid time off, and wellness benefits may be available.
• Work involving emerging technologies such as Generative AI tools, including ChatGPT and Microsoft Copilot.
• Opportunity to collaborate with global, regional, and in-market teams.