Client Success Manager - Digital Banking (Fintech)

Location: Required hybrid schedule in a hirify.global talent center in Milwaukee or New York, United States

Salary: $65,480.00–$111,320.00 per year

Company

hirify.global develops financial technology solutions that help advance banking and financial services.

What you will do

• Serve as a subject matter expert and strategic advisor for financial technology solutions and business domains.
• Build long-term client relationships, engage throughout the customer lifecycle, and drive adoption and value realization.
• Develop joint success plans with clients, including milestones and measurable KPIs.
• Analyze client health and product usage data to mitigate risks, improve adoption, reduce churn, and deliver business outcomes.
• Collaborate with product, sales, support, renewals, and professional services teams to deliver tailored solutions.
• Support renewals, identify expansion opportunities, and communicate customer insights to sellers and product management.

Requirements

• At least 5 years of experience in Client Success, Relationship Management, Account Management, or a similar role in financial technology.
• Bachelor’s degree and relevant experience in financial technology services.
• Knowledge of the financial technology industry, products, market trends, challenges, and opportunities.
• Strong analytical skills, including experience with Tableau or similar software and turning data into insights.
• Strong written, verbal, communication, presentation, leadership, and customer engagement skills.
• Ability to collaborate effectively with sales, renewals, product, support, and technical teams.

Culture & Benefits

• Internal career growth opportunities.
• Opportunities to innovate in fintech.
• Inclusive and diverse team atmosphere.
• Professional and personal development resources.
• Resources to contribute to the community.