Manager, Site Reliability Engineering (AI)

Location: Lehi, Utah, United States; open to remote work

Company

hirify.global builds AI Employees for local businesses, helping more than 60,000 businesses capture and convert leads through conversational products.

What you will do

• Coach, mentor, hire, and grow a team of SREs while managing projects, standups, tickets, and stakeholder visibility.
• Own the availability, performance, capacity planning, scaling, and disaster recovery of production systems.
• Define and manage SLIs, SLOs, SLAs, error budgets, on-call operations, escalations, and postmortems.
• Drive automation, observability, monitoring, alerting, runbooks, and incident tooling improvements.
• Apply AI investigation and incident agents to detect service degradation, reduce false positives, summarize incidents, suggest root causes, and improve MTTR.
• Partner with Engineering, Product, and Security on architecture, roadmaps, SDLC reliability, incident coordination, budgets, and vendor decisions.

Requirements

• 8+ years of experience in SRE, DevOps, or infrastructure engineering.
• 2+ years of experience leading or managing an engineering team.
• Deep knowledge of distributed systems, cloud infrastructure, Kubernetes, and Docker.
• Experience with observability tools including Datadog, Prometheus, Grafana, Honeycomb, or ClickHouse.
• Experience with CI/CD, infrastructure as code, incident management, postmortems, and scripting or programming in Python, Go, or similar.
• Ability to communicate complex technical issues clearly to non-technical stakeholders.

Nice to have

• Experience implementing telephony solutions in-house.
• Chaos engineering experience.
• Experience managing on-call operations across distributed or global teams.
• Exposure to SOC 2 or ISO 27001 reliability and security work.
• Experience scaling an SRE function as a company grows.

Culture & Benefits

• Open and transparent culture with a focus on ownership, data-driven decisions, and blameless incident practices.
• Medical, dental, vision, life insurance, disability coverage, fertility benefits, and paid parental leave.
• Generous vacation time and three four-day summer holiday weekends.
• 401(k) plan with company matching.
• Utah headquarters gym, professional coaching and classes, and a subsidized onsite childcare center.
• Opportunity to build AI agent infrastructure used by more than 60,000 businesses.