Senior Reliability Engineer (AI)

Location: US Remote; compensation range applies to US-based candidates

Salary: $140K–$165K annually, plus potential equity

Company

Hims & Hers operates a health and wellness platform providing personalized access to diagnosis, treatment, and delivery.

What you will do

• Own reliability for Tier 1 customer journeys such as checkout, telehealth visits, and prescription fulfillment by defining SLOs, golden signals, and business-level monitors.
• Lead capacity planning, load testing, performance analysis, and resilience improvements for high-traffic events.
• Build connected incident-response workflows across FireHydrant, Datadog, Jira, and Confluence, including alerting, RCA creation, runbooks, and post-mortem tracking.
• Develop reusable AI agents and operational tooling for incident triage, RCA drafting, report generation, and observability analysis.
• Deep-debug cross-service failures across frontend, APIs, service mesh, and databases, then turn findings into runbooks and engineering improvements.
• Coach engineers on SLOs, blameless post-mortems, on-call practices, and operational excellence.

Requirements

• 5+ years of experience as a Software, SRE, Platform, or Infrastructure Engineer owning reliability outcomes for production systems.
• Strong software engineering skills and the ability to investigate application code across the stack.
• Hands-on experience with observability, SLOs, golden signals, burn-rate alerting, and actionable monitoring.
• Production experience with AWS, Kubernetes/EKS, Terraform, and PostgreSQL, including RDS/Aurora.
• Experience with incident management, on-call design, escalation policies, incident command, blameless post-mortems, and action-item follow-through.
• Practical use of AI coding and analysis tools, plus experience building AI agents or LLM-backed operational automation.

Nice to have

• Load-testing and performance-engineering experience with k6 or similar tools.
• Familiarity with Istio service mesh observability and traffic management.
• Healthcare or other regulated-environment experience.
• Experience designing vendor and partner escalation frameworks with severities and response SLAs.

Culture & Benefits

• Competitive salary and equity compensation for full-time roles.
• Unlimited PTO, company holidays, and quarterly mental health days.
• Medical, dental, vision, and parental-leave benefits.
• Employee Stock Purchase Program and 401(k) with employer matching.
• Offsite team retreats and a flexible remote work approach.