Staff Site Reliability Engineer

Location: Remote

Salary: $180K–$240K annually, plus equity

Company

Build software that modernizes insurance claims processing, including self-service claim filing and backend fraud detection for large insurers.

What you will do

• Define reliability standards, patterns, and reference implementations for SLOs, error budgets, instrumentation, alerting, and incident practices.
• Design end-to-end SLOs for critical claims journeys across multiple services and teams, and extend them to SLA reporting.
• Drive observability consolidation around OpenTelemetry across shared services and product applications.
• Build reporting and automation that connect incident, alerting, and coverage data to identify platform risk and reliability gaps.
• Improve incident detection, response, post-incident reviews, and closure of follow-up actions.
• Partner with product teams, participate in the interrupt rotation, mentor engineers, and use AI tools to support tooling, debugging, documentation, and operational work.

Requirements

• 10+ years of experience in site reliability, production, or platform engineering, preferably with SaaS platforms or high-scale distributed systems.
• Experience with OpenTelemetry, metrics, traces, logs, AWS, Kubernetes, PostgreSQL, and modern incident tooling.
• Proven experience designing and implementing SLOs and error budgets that support operational decisions.
• Experience leading incidents and post-incident reviews, including coordinating people and debugging failures.
• Ability to build production tooling and services, reason about failure modes, and debug across team boundaries.
• Ability to lead through influence, mentor engineers, and adapt to new technologies.

Culture & Benefits

• Fully remote work with regular team events and offsites.
• Platinum medical, dental, and vision coverage.
• Life insurance with short- and long-term disability coverage.
• Unlimited paid time off, paid holidays, and family leave.
• 401(k) contribution of 3% of income even without an employee contribution.
• Home-office benefits, including lunch twice per week, a monthly phone stipend, FSAs, and HSAs.