AI Experience Engineer (Conversational AI)

Location: Canada (Remote)

Salary: CAD 140,000–180,000 per year, plus stock options

Company

hirify.global is a fintech company building customer-facing financial products across personal loans, cards, BNPL, HELOC, and deposits.

What you will do

• Design and build Sierra Agent Studio journeys for chat, voice, and email from discovery through production rollout.
• Review transcripts, recordings, and analytics to improve journey logic, instructions, knowledge, containment, CSAT, and transfer quality.
• Map failure and edge-case scenarios, including failed payments, identity mismatches, delinquent accounts, and unsupported requests.
• Partner with product groups and engineering teams to define servicing flows and REST or GraphQL tools for the AI agent.
• Design authentication, compliance guardrails, hallucination prevention, and Genesys handoffs with accurate summaries and authorization context.
• Build simulation and regression suites, monitor latency and errors in SumoLogic and Grafana, and tune voice interactions.

Requirements

• 3–5 years of frontend software engineering experience or equivalent experience in solutions engineering, conversational AI, or technical product roles.
• Understanding of LLM agent instructions, tool calls, knowledge retrieval, and common failure modes.
• Experience evaluating non-deterministic systems using test sets, simulations, LLM-as-judge methods, and regression gates.
• Technical depth to read API specifications and reason about REST, GraphQL, authorization, and permission scopes.
• Working knowledge of JavaScript and TypeScript, with the ability to build coded journeys and integrate APIs.
• Experience with production rollouts, monitoring, log analysis, incident response, clear writing, and cross-functional collaboration.

Nice to have

• Experience with Sierra Agent Studio or comparable no-code agent platforms.
• Voice AI experience, including speech-to-text, text-to-speech, latency tuning, and barge-in handling.
• Experience with Genesys, contact center systems, or human-agent handoff design.
• Fintech or other regulated-industry experience, conversation design, or UX writing.

Culture & Benefits

• Stock option plan.
• Medical, dental, and vision insurance coverage.
• Flexible paid time off.
• Professional growth and development opportunities.
• Paid parental leave and health and wellness initiatives.