Technical Service Desk Analyst (Healthcare IT Support)

Location: Onsite in Troy, Michigan, United States

Company

hirify.global provides technology services and support while helping clients build and operate business and healthcare solutions.

What you will do

• Provide first- and second-level support to healthcare employees and patients through phone, email, and other channels.
• Document incidents, verify customer information, record troubleshooting steps, and provide timely callbacks.
• Research and resolve clinical and technical issues, escalating cases when necessary.
• Support clinicians, physicians, and nurses with technology issues affecting patient care and clinical workflows.
• Contribute to the Clinical Knowledge Base and participate in projects improving resolution-center quality and efficiency.
• Learn and support EMR workflows across Epic, Cerner, Meditech, and Allscripts.

Requirements

• High school diploma and basic typing skills.
• At least 18 months of Service Desk Analyst experience is preferred.
• Knowledge of Citrix and VPN technologies, printers, web browsers, local and web-based software, and basic network troubleshooting.
• Experience using an ITSM system to document incidents and service requests.
• Strong communication, customer service, analytical, organizational, and time-management skills.
• Ability to work independently and collaboratively under pressure, with interest in clinical or medical environments.

Nice to have

• Experience in a nursing, medical, or pharmacy environment.
• Experience with Epic, Cerner, or Allscripts.
• HDI Support Center Analyst Certification.

Culture & Benefits

• Collaboration with experts, clients, and high-performing teams.
• Long-term career development and opportunities to build skills in emerging technologies.
• Benefits may include medical, dental, and vision coverage, paid time off, and paid holidays.
• 401(k) matching, life and disability insurance, professional development, and wellness programs.
• Inclusive workplace committed to diversity and equal opportunity.

Hiring process

• One weekend shift per week is scheduled for this role.