Operations Associate (Fintech)

Location: Toronto, Canada; hybrid work model with in-office days

Salary: CA$60K–CA$80K annually, plus equity options and benefits.

Company

hirify.global is a Canadian fintech and financial operating system that helps businesses manage corporate cards, expenses, bill payments, accounts, and cash flow.

What you will do

• Manage initial customer onboarding, including training, documentation, user guides, videos, and product tutorials.
• Collect customer information and documentation required for onboarding and compliance verification.
• Process KYB and KYC applications and make approval decisions for new customers.
• Coordinate with prospective customers, external banking partners, Revenue, Customer Support, and Risk teams.
• Track and analyze approval metrics to improve processes and service standards.
• Support special projects and help mitigate internal compliance and operational risk.

Requirements

• At least one year of experience in an operations or customer-facing role within financial services.
• Strong attention to detail, critical thinking, organization, prioritization, and problem-solving skills.
• Customer-focused approach and strong written communication skills.
• Ability to work independently, manage large queues of priorities, learn quickly, and collaborate asynchronously.
• Previous KYB/KYC knowledge or experience is highly preferred.
• Experience with B2B SaaS or an early- to mid-stage startup is an asset.

Nice to have

• Experience with Zendesk, Retool, Persona, Trulioo, or Slack.

Culture & Benefits

• High-autonomy role at a fast-growing Canadian fintech company.
• Competitive compensation, equity options, and benefits.
• Hybrid work with in-office days for connection and collaboration.
• High-trust, high-performance culture with regular feedback and decentralized decision-making.
• Catered team lunches three days per week and a dog-friendly office.