Direct Operations Case Coordinator

Location: Reston, Virginia, United States; hybrid work with onsite and remote duties, regular visits to care provider and influx facilities, up to 20% travel, and residence within 50 miles of an ORR facility. Some nights and weekends are required.

Salary: $74,090–$125,954 annually based on full-time employment.

Company

hirify.global is an advisory and technology services provider supporting clients with complex challenges through consulting expertise and technology.

What you will do

• Lead and supervise Case Coordinator teams assigned to care provider and influx facilities.
• Ensure appropriate staffing coverage and operational compliance across assigned geographic areas.
• Provide guidance and technical assistance on case coordination, release, transfer, placement, and related recommendations for unaccompanied children.
• Conduct regular provider-site visits and serve as the primary contact for government and care provider staff.
• Escalate clinical, safety, behavioral health, physical health, juvenile justice, and placement concerns to ORR staff.
• Identify operational issues and elevate them to hirify.global project leadership.

Requirements

• Master’s degree in social work or a related social science discipline with 5+ years of relevant post-graduate experience; or bachelor’s degree with 8+ years of relevant experience; or a non-qualifying bachelor’s degree with 10+ years of child welfare experience.
• At least 1 year of experience working with immigrant youth and families.
• At least 1 year of supervisory experience and experience reviewing case files and assessing information from multiple sources.
• English/Spanish bilingual proficiency is required.
• Tier 2 Security Clearance or the ability to obtain it is required.
• Must live within 50 miles of an ORR facility and be available for onsite visits, some nights, and weekends.

Nice to have

• Knowledge of migrant and refugee issues, sponsor release processes, and documentation for unaccompanied children.
• Experience with refugee programs, child mental or behavioral health, juvenile justice, or consulting.
• Experience with post-release services and placement challenges.
• Experience using Microsoft Office applications.

Culture & Benefits

• Hybrid work combining remote duties with onsite facility visits.
• Full-time employment with compensation determined by experience, skills, certifications, location, and contract requirements.
• Collaborative environment focused on professional expertise, client service, and complex public-sector challenges.
• Equal opportunity employment and reasonable accommodations throughout the employment process.