Senior Specialist, Customer Education - Supply Chain Analytics

Location: Hybrid, US-TX-Houston-Office; other locations include US-MA-Boston-Office and US-KY-Louisville-Office. The role involves travel within the region.

Company

hirify.global provides analytics, insights, and proprietary data across the energy and natural resources sector, supported by a global team of experts and AI-powered intelligence.

What you will do

• Plan and deliver live training sessions for new and existing customers on product functionality, workflows, and best practices.
• Facilitate training Q&A sessions and provide clear, accurate guidance on product use.
• Develop and maintain presentation decks, product demonstrations, and other training materials.
• Run Opportunity Assessments to demonstrate product value and define bespoke workflows that support adoption.
• Design, build, and maintain self-service learning courses on WoodMac Learn.
• Collaborate with Product, Customer Success, and Support teams to keep training content and workflows accurate.

Requirements

• Strong communication and presentation skills, with the ability to simplify complex concepts for varied audiences.
• Ability to learn quickly, adapt, manage multiple projects, and meet competing deadlines.
• Customer-focused approach with proactive problem-solving skills.
• Experience with Microsoft applications; intermediate Excel and PowerPoint skills are required.
• Familiarity with procurement, supply chain, or energy industry concepts is advantageous.

Culture & Benefits

• Hybrid workplace based in a United States office.
• Opportunity to work with customers across multiple industry segments.
• Inclusive, trusting, customer-committed, future-focused, and curious working environment.
• Collaboration across research, products, consultancy, Product, Customer Success, and Support.