Software Trainer

Location: Remote, with approximately 25% travel across the U.S. and Canada; East Coast candidates preferred.

Company

hirify.global develops proprietary enterprise benefits administration software for the Taft-Hartley industry.

What you will do

• Own customer-facing training engagements from planning through delivery and serve as the primary training contact.
• Learn the configurable software and customer environments to build curricula for internal teams and external customers.
• Deliver interactive virtual and on-site training tailored to customer configurations, skill levels, and technical aptitude.
• Create and maintain exercises, job aids, quick-reference guides, and process documentation.
• Coordinate training schedules across customer accounts and collaborate with product managers, leadership, and subject matter experts.
• Collect feedback and performance data to improve training content and delivery methods.

Requirements

• At least 3 years of experience delivering technology-based training to adult learners and developing curricula.
• Bachelor's degree in a related field.
• Experience partnering with subject matter experts and explaining complex software functionality clearly.
• Technical writing experience creating job aids, quick-reference guides, and process documentation for technical or software audiences.
• Strong written, verbal, presentation, organizational, and multitasking skills.
• Familiarity with Microsoft Office, PowerPoint, Smartsheet, and generative AI tools such as Claude and Copilot.

Nice to have

• Certification in training or learning and development.

Culture & Benefits

• Remote work with approximately 25% travel across the U.S. and Canada.
• Work includes live virtual training via Microsoft Teams and occasional on-site customer training.
• High ownership, continuous learning, and ongoing improvement of customer experience and processes.