Site Learning Specialist - Acute (Epic)

Location: Charleston, SC, United States; facility rounding and required car travel to off-site locations, including occasional off-shift work and adverse weather conditions.

Company

hirify.global is an IT services firm serving the healthcare industry and helping healthcare providers use technology for digital transformation.

What you will do

• Deliver Epic training during onboarding and access management.
• Diagnose user learning needs, provide one-on-one coaching, and design targeted learning interventions.
• Receive, prioritize, troubleshoot, and resolve Epic support requests with IT, vendors, and internal support teams.
• Analyze clinical workflows, advocate best-practice Epic usage, and support system configuration and collaborative build decisions.
• Maintain ServiceNow records, create and update knowledge-base content, and develop learning topics based on system trends and Epic diagnostics.
• Round at assigned facilities and support clinical systems that enable safe and effective hospital operations.

Requirements

• Associate degree in Health Sciences, Education, IT, or a related field.
• At least two years of experience using an EHR in a healthcare environment directly affecting patient care, IT, or related services.
• Strong active listening, problem-solving, customer service, coaching, communication, and conflict-management skills.
• Ability to analyze workflows, identify patterns and risks, manage multiple priorities, and work independently and collaboratively.
• Ability to become certified in Epic software applications if required.
• Ability to travel by car to off-site locations and round at assigned facilities is required.

Nice to have

• Progressive experience in learning and training, including adult learning principles.
• Experience with Epic EMR, additional Epic applications, EMR go-live processes, or health-related settings.

Culture & Benefits

• Work with multidisciplinary teams supporting healthcare providers and hospital operations.
• Collaborative environment focused on customer service, accountability, and continuous improvement.
• Opportunity to contribute to innovative learning solutions and measurable clinical and business improvements.
• Inclusive equal-opportunity workplace.