Account Manager, Patient Engagement (Healthcare)

Location: United States; 100% remote within the US. Travel within the US and internationally may be required, with less than 30% travel expected.

Company

hirify.global is an oncology-led partner to biopharma companies, providing scientific, strategic, insight, and data support across complex therapeutic areas.

What you will do

• Plan and execute patient and caregiver Ambassador programs, including webinars, in-person events, videos, and other engagement tactics.
• Coordinate internal teams and external vendors to deliver programs on time, within budget, and to quality standards.
• Develop project briefs, timelines, status reports, and organized project documentation.
• Manage Veeva/MLR submissions and review cycles, including content preparation, routing, comment resolution, and final approval.
• Lead client status meetings, event logistics, speaker rehearsals, and day-of troubleshooting.
• Manage budgets, invoicing, accruals, forecasting, burn rate, scope, compliance, and client communications.

Requirements

• Bachelor's degree.
• 3+ years of client services or account management experience in healthcare, pharmaceutical, or biotech; agency experience is preferred.
• Hands-on experience managing Veeva/MLR submissions and review cycles.
• Experience planning and executing webinars, live events, or video production.
• Proficiency with MS Office, Veeva, Adobe, Zoom/WebEx or similar platforms, and approved AI tools.
• Strong organizational, project management, financial, communication, problem-solving, and quality-control skills.

Nice to have

• Patient engagement experience.
• Rare disease experience.

Culture & Benefits

• 100% remote work environment with opportunities for local meetups.
• Medical, dental, and vision benefits.
• Generous parental leave and a 401(k) plan with company match.
• Flexible time off, volunteer time off, and work-life balance support.
• Professional growth and personal development through hirify.global University.
• Wellness programs, employee assistance programs, and discounts on everyday services and activities.