Data Facilitator / Customer Service Support Analyst

Location: Atlanta, Georgia Metro Area, United States

Company

hirify.global provides strategic consulting, program management, and data-driven analytics for federal public health agencies.

What you will do

• Coordinate data acquisitions, data assets, releases, and access readiness.
• Provide customer support and liaison services by responding to inquiries, coordinating meetings, and documenting communications.
• Monitor ticketing systems, manage service tickets, resolve routine technical issues, provide status updates, and identify recurring trends for escalation.
• Provision and manage user access to shared drives, scientific workstations, cloud data services, platforms, and analytic tools.
• Support users navigating cloud platforms, analytic tools, and related services, including EDAV resources.
• Maintain operational documentation, Jira tickets, access records, and weekly status updates while coordinating with CDC Data Hub support teams.

Requirements

• Bachelor's degree with at least 2 years of experience, including 1+ years of hands-on customer support and issue triage experience.
• Experience with Microsoft Dynamics, Jira, or other ticket management and service platforms.
• Experience with Microsoft Office, SharePoint, and Teams.
• Strong verbal and written communication, organization, problem-solving, and customer service skills.
• Must be a US Citizen and able to obtain a US Government Public Trust 5 security clearance.

Nice to have

• Experience supporting Azure, Databricks, Power BI, or other analytic tools.
• Experience developing customer support resources, SOPs, and internal guidelines.
• Experience with Power Platforms, Agent Builder, or Copilot Studio.
• Data Science or Public Health degree with a focus on Data Analysis.
• Residence in the Atlanta, Georgia area.

Culture & Benefits

• Collaborative environment with opportunities for individual ownership and cross-team teamwork.
• Medical, dental, vision, and life insurance.
• Paid time off and a 401(k) with company match.
• Growth and promotion opportunities.