Integration Support Engineer (AI)

Location: Lehi, Utah, United States; onsite at the Utah headquarters

Company

hirify.global builds AI employee solutions that help local businesses convert customer conversations into revenue through AI agents and software integrations.

What you will do

• Support clients and internal teams by troubleshooting and resolving integrations with customer management and order management systems.
• Serve as an integrations expert across hirify.global and communicate customer workflow needs to improve integration offerings.
• Work with hirify.global public APIs, SFTP, authentication methods, and technical documentation for internal and external APIs.
• Use Postman and command-line scripts to interact with APIs and initiate on-premise integrations.
• Maintain high-quality troubleshooting documentation and manage a large queue of integration issues.
• Keep clients and internal stakeholders informed throughout the resolution process.

Requirements

• At least one year of experience setting up software or following technical operating procedures.
• Experience with APIs, AI agents, authentication methods, Postman, and command-line scripting.
• Basic SQL knowledge and the ability to write debugging queries.
• Experience with tools such as Datadog, Kibana, Zapier, Tray.io, and Jira.
• Client-facing communication skills, including the ability to explain complex technical processes to people with varying technical backgrounds.
• Demonstrated ability to manage a large work queue, take ownership, and deliver planned outcomes.

Culture & Benefits

• Open and transparent culture focused on growth, impact, and accountability.
• Medical, dental, and vision coverage, life insurance, and short- and long-term disability coverage.
• Paid maternity and paternity leave, fertility benefits, and generous vacation time.
• 401(k) plan and three four-day summer holiday weekends.
• Utah headquarters gym with professional coaches and classes, plus an onsite subsidized childcare center.
• Regular company swag and opportunities to work with teams building AI agents.