Transitions of Care Coordinator (Healthcare)

Location: Remote USA; Monday-Friday schedules aligned with Eastern Time: 9:00 a.m.-5:30 p.m., 9:30 a.m.-6:00 p.m., 10:00 a.m.-6:30 p.m., or 10:30 a.m.-7:00 p.m.

Salary: $23-$27 per hour

Company

hirify.global provides an integrated care platform combining data, AI, clinical services, and member support to improve healthcare for older Americans.

What you will do

• Contact patients during inpatient stays and after discharge to introduce the transitions-of-care program and coordinate follow-up.
• Schedule primary care and specialty appointments after discharge.
• Contact hospitals and provider offices to obtain clinical documentation and maintain accurate provider contact information.
• Submit home care and durable medical equipment orders, follow up with vendors, and monitor the return fax queue.
• Prepare patients for telehealth visits and collaborate in clinical rounds regarding patients at risk for readmission.
• Coordinate lab testing and imaging while tracking results for review by ordering clinicians.

Requirements

• 2+ years of patient-facing and care coordination experience in healthcare, managed care, home health, or community health.
• Experience working in a telemedicine environment.
• Strong communication skills for working with doctors, pharmacies, nurses, caregivers, patients, and internal stakeholders.
• Ability to use video, phone, patient portals, electronic health records, Google Chrome, and Google Sheets.
• Ability to manage a large member panel in a fast-changing environment.
• This role is non-clinical and does not include clinical decision-making or activities requiring licensure; clinical concerns must be directed to licensed professionals.

Nice to have

• Managed care or health plan experience.
• Active or expired Medical Assistant certification, or significant Medical Assistant experience supported by relevant education records.
• Experience easing patient stress and anxiety during difficult situations.
• Initiative, adaptability, empathy, and collaborative teamwork.

Culture & Benefits

• Health, dental, and vision plans with low or no employee premium.
• Paid time off and parental leave.
• $100 monthly mobile or internet stipend.
• Stock options for all employees.
• 401(k) program and bonus eligibility for eligible roles.
• Full-time employee benefits apply to this position.