Customer Success Manager (Digital Learning)

Location: Remote within the United States, with work aligned to the Eastern Time Zone

Target base salary: $80,000–$90,000 annually. Average on-target earnings including commissions: approximately $100,000–$110,000 annually.

Company

hirify.global provides AI-native skills management, learning, skills intelligence, and workforce insights for enterprises.

What you will do

• Manage a portfolio of strategic customers and build trusted advisor relationships with learning leaders and stakeholders.
• Guide customers through the definition, implementation, launch, promotion, and ongoing evaluation of digital learning programs.
• Drive adoption, customer value, retention, expansion, and renewal against monthly, quarterly, and annual goals.
• Conduct business reviews, analyze usage and performance trends, assess value realization, and identify cross-sell and up-sell opportunities.
• Monitor account health, mitigate churn risks, and coordinate timely resolution of customer issues with internal and external partners.
• Collaborate with account executives and internal teams while communicating customer content and technology needs to hirify.global.

Requirements

• 5+ years of professional Customer Success, Sales, or Professional Services experience with a Bachelor's Degree in business, education, or a related field, or equivalent experience.
• Training or consulting experience with account management responsibility.
• Solid knowledge of the digital learning industry and the ability to explain its features and benefits to all levels of an enterprise.
• Experience supporting customers in a specified account territory.
• Understanding of business and leadership skills, skills taxonomy, and competency development in relation to organizational talent and learning needs.
• Conceptual knowledge of current technology and developer skills, with the ability to follow technology trends and recommend customer content needs.
• Ability to engage C-level executives and senior leaders and build relationships across customer teams.
• Experience analyzing data, visualizing success, demonstrating value, and applying critical thinking, problem solving, and decision-making skills.
• Effective project management and organizational skills, including managing a high-volume customer base.
• Ability to adapt to changes in customer strategy, internal and external relationships, and organizational direction.

Nice to have

• Experience with Salesforce CRM and ChurnZero.
• Advanced Excel and PowerPoint skills, plus proficiency in Word and Outlook.

Culture & Benefits

• Values include leadership, learning, success, teamwork, openness, respect, curiosity, and agility.
• Remote work arrangement within the United States aligned with the Eastern Time Zone.
• Enterprise medical, dental, and vision benefits.
• Paid time off.