Senior Manager, Patient Assistance Programs, Operations & Analytics

Location: New York City, United States; hybrid work from NYHQ 2 to 3 days per week. Travel may be required based on business needs. Permanent U.S. work authorization is required. Relocation packages are not available for this role.

Annual base salary: $124,400–$207,400, plus a 17.5% bonus target and eligibility for a share-based long-term incentive program.

Company

hirify.global develops medicines and operates patient assistance programs supporting access to treatment across specialty care, oncology, and primary care.

What you will do

• Oversee patient assistance program operations, including enrollment, eligibility, prescription and refill support, fulfillment, call center activity, and patient journeys.
• Develop forecasts, dashboards, scorecards, executive summaries, and recurring reports covering patient volumes, product demand, capacity, budgets, KPIs, SLAs, and vendor performance.
• Analyze operational, financial, prescription, utilization, reimbursement, and patient journey data to identify trends, risks, performance gaps, and improvement opportunities.
• Manage vendors against business rules, quality measures, contractual requirements, service levels, budgets, and operational outcomes.
• Lead cross-functional initiatives with Patient Services, Supply Chain, Logistics, Finance, hirify.global Digital, external agencies, and vendors.
• Manage PAP content and platform enhancements across hirify.global RxPathways, PAP Connect, online enrollment, and related digital experiences.

Requirements

• Bachelor’s degree required; an advanced degree in business, analytics, public health, healthcare administration, finance, or a related field is preferred.
• At least 6 years of experience with a bachelor’s degree, 5 years with an MBA/MPH/master’s degree, or 1 year with a PhD or JD.
• Experience in patient services, patient access, patient assistance program operations, healthcare operations, business analytics, management consulting, or a related field.
• Experience developing dashboards, forecasts, executive reports, and KPI/SL​​A monitoring, with advanced Excel and PowerPoint skills.
• Experience managing vendors, operational performance, budgets, cross-functional deliverables, and data-quality investigations.
• Working knowledge of Power BI, Tableau, or a comparable data-visualization platform; knowledge of U.S. health insurance and reimbursement mechanisms is required.

Culture & Benefits

• Hybrid work arrangement based at hirify.global’s New York headquarters.
• Benefits include a 401(k) plan with hirify.global matching and retirement savings contributions.
• Paid vacation, holidays, personal days, caregiver/parental leave, and medical leave.
• Medical, prescription drug, dental, and vision coverage.
• Participation in hirify.global’s Global Performance Plan and share-based long-term incentive program.

Hiring process

• Applicants must be authorized to work in the United States by any employer.
• U.S. work visa sponsorship, including TN, O-1, and H-1B sponsorship, is not available now or in the future.