Senior Product Enablement Manager (SaaS)

Location: Dublin, Ireland; Northern Ireland, United Kingdom; Leatherhead, United Kingdom. Hybrid work is available, with flexi-time, working from home, and remote work also possible.

Company

hirify.global creates software that helps salons and medical spas operate more efficiently, grow, and improve customer value.

What you will do

• Define and evolve the global strategy, standards, and governance for product enablement, launch readiness, and internal education.
• Partner with Product, Product Marketing, Release and Launch Operations, and regional teams to prepare customer-facing teams for new product and feature launches.
• Design scalable learning pathways, training programs, playbooks, and self-service knowledge ecosystems.
• Own the product content lifecycle across Jira, Notion, release notes, feature catalogues, and release communications.
• Govern Pendo and in-product guidance to improve activation, engagement, and sustained feature usage.
• Define enablement metrics, analyze product and customer data, and use AI and automation to improve operational scale and self-service.

Requirements

• 7+ years of experience in Product Enablement, Product Operations, Customer Enablement, Product Adoption, Customer Success Operations, Learning, or a related SaaS discipline.
• Experience owning a strategic, cross-functional domain and delivering complex product launches and change management.
• Expertise in scalable enablement, education, knowledge, or digital adoption programs.
• Strong product, customer, commercial, analytical, communication, facilitation, and storytelling skills.
• Experience with digital adoption platforms such as Pendo and product analytics tools.
• Comfort using AI, automation, and modern tools to improve operational scale and self-service.

Culture & Benefits

• Private healthcare, two Wellness Days, an employee assistance program, and free online GP access.
• Employee Share Purchase Scheme, pension, life assurance, income protection, and other financial wellbeing benefits.
• Bike-to-work scheme, tax saver transport tickets, and three moving days.
• Enhanced maternity and paternity benefits, including support for fertility treatment, pregnancy loss, and menopause.
• Development programs, LinkedIn Learning, and access to extensive online learning resources.
• Collaborative, people-led culture with mentorship, continuous learning, and B Corp commitments.

Hiring process

• The company usually responds to applicants within two weeks.