CRM and Power Platform Support Lead (Microsoft Dynamics 365)

Location: Birmingham, United Kingdom

Company

hirify.global is a global assurance and risk management partner providing assurance, certification, cybersecurity, inspection, and training services in more than 50 countries.

What you will do

• Lead the day-to-day management of CRM and Power Platform support teams, including SLA performance, ticket resolution, escalations, and prioritisation.
• Administer, maintain, optimise, and secure Microsoft Dynamics 365, Power Platform, Power Apps, Power Automate, and associated bespoke applications.
• Manage incidents, problems, monitoring, change processes, audits, permissions, system logs, service catalogues, asset inventories, and compliance reporting.
• Work with security operations, architecture, development, and business teams to align service delivery and prioritise automation opportunities.
• Configure workflows, automation rules, integrations, migrations, APIs, webhooks, and plugins in line with Agile and enterprise ALM practices.
• Provide user support and training, maintain technical documentation and knowledge bases, and develop reports and dashboards for decision-making.

Requirements

• More than 5 years of team management experience.
• Proven experience administering Microsoft Dynamics 365 and developing Power Platform applications, including model-driven and canvas apps and Data Flow structures.
• Experience integrating third-party applications with Dynamics 365 and migrating from on-premises solutions to Microsoft 365.
• Knowledge of Microsoft 365, security principles, Azure DevOps, Azure CI/CD, repository version control, enterprise ALM, automated testing, and releases.
• Ability to configure monitoring tools, manage multiple workstreams, work autonomously and collaboratively, and provide strong customer service.
• Ability to work in Birmingham, United Kingdom.

Nice to have

• Experience with CAB processes and ITIL standards.
• Knowledge of data models, data migration, data quality, and Dataverse.
• Understanding of licensing strategy and AI technology delivery.
• Business acumen, stakeholder management, Agile practices, critical thinking, and the ability to work under pressure.

Culture & Benefits

• Collaborative environment with opportunities for professional growth and development.
• Flexible working arrangements where applicable.
• Competitive market-aligned salary and comprehensive benefits package.
• Global organisation focused on integrity, diverse perspectives, risk management, security, and sustainable growth.

Hiring process

• Successful candidates may undergo pre-employment checks, including identity, right-to-work, employment history, education, and criminal record verification where permitted by law.