Application Support Technical Analyst

Location: Sunrise House, Ninth Ave, Burton-on-Trent, Staffordshire, United Kingdom; collaboration across Bury St Edmunds, Burton, Dunbar, and additional warehouses.

Company

hirify.global is a British pub company and brewer operating across hospitality venues and related business locations.

What you will do

• Provide 3rd/4th line application support and act as an escalation point for 2nd and 3rd line teams.
• Use SQL and coding skills to resolve incidents, deliver fixes, and improve business systems.
• Manage the application portfolio, including upgrades, patching, maintenance, uptime, and SLA delivery.
• Lead root cause analysis and reduce recurring issues to improve application customer experience.
• Work with Security, Infrastructure, internal teams, and third-party suppliers to improve system performance, reliability, and usability.
• Support supplier reviews and continuous improvement programmes.

Requirements

• ITIL / ITSM v3 certification.
• Experience with ServiceNow, CRM software, SQL, basic coding, Windows environments, log analysis, and testing plans.
• Strong troubleshooting, problem-solving, communication, prioritisation, and relationship-building skills.
• Ability to work independently, manage multiple priorities, and meet agreed SLAs.
• Willingness to participate in an out-of-hours support rota.

Nice to have

• NoSQL, iSeries including IBM OS, iWMS, and SSO technologies, preferably Okta.
• Knowledge of hospitality or brewing industries and related technologies.

Culture & Benefits

• Full-time 12-month fixed-term contract or secondment opportunity.
• Career development, training, and apprenticeship opportunities.
• Pension contribution and employee assistance covering mental health, wellbeing, financial, and legal support.
• Discounts across hirify.global brands, inns, hotels, retail partners, and mobile services.
• Wagestream access to wages before payday and a referral reward programme.