Senior Account Manager (Market Research)

Location: Hybrid role based in London, United Kingdom

Company

hirify.global is a global software company providing technology-enabled digital insights, survey-based research, and automated consumer research solutions.

What you will do

• Develop and nurture customer relationships while building networks with key business stakeholders.
• Identify client pain points and recommend solutions from the digital insights product suite.
• Implement quarterly account growth plans and achieve revenue and account goals.
• Act as the primary contact for customer account management and represent the customer internally.
• Collaborate with Enterprise, Media Measurement, Connected Data, Customer Success, Customer Development, and Project Management teams.
• Use the CRM diligently and forecast and track key account metrics.

Requirements

• Previous experience in account management or a strategic client-facing role.
• Experience in market research or the media and advertising industry is required.
• Experience using a consultative approach to deliver client solutions.
• Ability to build customer relationships and collaborate across Sales, Marketing, Customer Support, Professional Services, and Product Management.
• Ability to communicate, present, and influence stakeholders at all organizational levels, including executives and C-level contacts.
• Excellent English communication, negotiation, and presentation skills are required.

Culture & Benefits

• Collaborative culture focused on shared success and cross-border delivery.
• Innovation-driven environment focused on research technology and new ideas.
• Values centered on accountability, excellence, openness, and kindness.
• Commitment to learning, listening, diversity, equity, and inclusion.
• Work with a global organization operating across multiple international offices.