Service Coordinator

Location: Sussex, United States

Company

Energy Systems is a hirify.global industrial distributor providing sales, service, rentals, and power equipment solutions.

What you will do

• Create work orders and answer incoming service calls.
• Schedule field technicians and assist with the service job calendar.
• Prepare quotes for recommended service repairs and follow up on quoted work.
• Process completed work orders, monitor gross profit goals, and invoice service jobs.
• Manage service department administration and electronic parts workflows.
• Support parts, sales, and other service department functions as needed.

Requirements

• High school diploma or equivalent.
• At least 2 years of administrative experience in a service-related business.
• At least 2 years of field technician scheduling and/or customer service experience.
• Computer literacy and working knowledge of Microsoft Office applications, including Outlook, Word, and Excel.
• Basic knowledge of service parts and the service industry, with basic mechanical and technical aptitude.
• Time management, interpersonal, customer service, basic math, and high-pressure problem-solving skills.

Nice to have

• Associate degree or equivalent.
• 4 or more years of administrative experience in a service-related business.
• 4 or more years of field technician scheduling and/or customer service experience.

Culture & Benefits

• Medical, dental, and vision insurance.
• Life and long-term disability insurance.
• Flexible spending and health savings accounts.
• Accrued paid time off and 8 paid holidays.
• Overtime opportunities and 401(k) retirement benefits.