Onsite Desktop Support Engineer II

Location: Onsite in Prague, Czech Republic, five days per week. Applicants permanently located outside the Czech Republic may be declined.

Company

hirify.global provides data resilience and security solutions for organizations worldwide, with a focus on data, identity, security, and AI risk.

What you will do

• Resolve incoming Service Desk tickets and provide timely technical support to end users.
• Monitor SLA compliance, troubleshoot issues, and escalate problems when necessary.
• Support hardware, software, user accounts, and remote assistance across the environment.
• Manage hardware assets, inventory, documentation, and the Service Desk knowledge base.
• Support data center hardware, physical infrastructure, operations, maintenance, and server lifecycle management.
• Coordinate with third-party suppliers, QA, and development teams.

Requirements

• 3–5 years of IT Service Desk experience, preferably in an enterprise environment.
• Fluent English and Czech at B2 level or higher, both written and verbal.
• Experience with Active Directory, including account creation, distribution lists, password resets, and account unlocking.
• Experience with ServiceNow or a similar ticketing system.
• In-depth knowledge of Microsoft desktop operating systems, particularly Windows 11, as well as macOS and Microsoft Office.
• Strong customer service skills and the ability to work independently, under pressure, and collaboratively.

Culture & Benefits

• 25 vacation days, 4 sick days, 21 paid medical leave days, and 4 additional hirify.globale Days.
• 24 paid volunteer hours annually through hirify.global Cares.
• Private medical insurance for employees and dependents.
• Daily meal vouchers worth 180 CZK per working day and a flexible cafeteria benefits platform.
• Multisport Card, public transport reimbursement, and a corporate mobile plan.
• Learning opportunities through LinkedIn Learning, O’Reilly, mentoring, workshops, and learning events.