Cloud Support Engineer

Location: Brno, Czechia

Company

hirify.global develops cloud-native network software and automated telecommunications solutions for communications service providers worldwide.

What you will do

• Install, deploy, upgrade, troubleshoot, and maintain complex cloud-native telecom systems at customer sites.
• Analyze and resolve customer issues independently, including Linux, networking, packet, and system problems.
• Collaborate with R&D and System Test teams to identify and deliver solutions for reported issues.
• Lead technical discussions and implement solutions with customers.
• Validate system equipment quality and instruct customers on system operation and maintenance.
• Coordinate technical and administrative communication and route issues to the appropriate sales, support, or engineering teams.

Requirements

• Strong Linux administration and troubleshooting skills.
• Hands-on experience with Wireshark and packet analysis.
• Good understanding of Kubernetes, Docker, containers, and Red Hat OpenShift.
• Basic understanding of networks and TCP/UDP/IP.
• Ability to script tasks on Linux-based systems.
• Ability to work independently, communicate effectively with customers, travel as required, and work morning, noon, or night shifts when needed.

Nice to have

• Experience supporting Cloud Native Network Functions or Virtual Network Functions.
• Exposure to OpenStack and cloud-based telecom deployments.
• Experience in telecom customer support, operations, or technical services.

Culture & Benefits

• Customer-facing work in a fast-paced technical environment.
• Opportunities to learn new technologies and adapt to changing technical challenges.
• Reasonable accommodation is available for candidates with physical or mental disabilities.
• Equal employment opportunity for qualified applicants regardless of legally protected status.