Junior Support Engineer (Packet Core)

Location: Brno, Czechia; commute to the office is mandatory

Company

hirify.global develops cloud-native network software and supports communications service providers worldwide.

What you will do

• Support a large number of customer application platforms.
• Handle customer incidents within defined SLAs.
• Analyze incidents raised by customers and internal teams to resolve reported issues.
• Perform on-site installation, troubleshooting, service, and repair of complex equipment and systems.
• Communicate with customers and act as a liaison on administrative and technical matters.
• Clarify ownership of problem resolution between sales, customer support, and engineering teams.

Requirements

• Good written and verbal English communication skills at approximately B2 level (FCE equivalent).
• Ability to work 8-hour shifts, primarily from 9:00 to 18:00, with schedules subject to change.
• Basic Linux skills, including command-line navigation, files, processes, permissions, and text editors.
• Willingness to learn telecommunications technologies, including packet core systems.
• Agile and proactive approach to problem-solving.

Nice to have

• Familiarity with 4G and 5G packet core products.
• Exposure to Kubernetes, OSP, Wireshark, Heat, JIRA, or Confluence.

Culture & Benefits

• Multinational environment with offices and customers around the world.
• On-site customer and system support in a network software environment.
• Reasonable accommodations are available for individuals with physical and mental disabilities.