Sr Associate, Technical Customer Care

Location: San Diego, CA, United States

Annual pay range: $43,500–$54,080 USD

Company

hirify.global provides property intelligence, data, and technology solutions for the real estate ecosystem.

What you will do

• Manage inbound technical inquiries and provide advanced first- and second-level assistance to internal and external users.
• Review complex issues with clients and users through calls and meetings, including cases with stringent SLA requirements.
• Troubleshoot moderately complex and advanced application issues across multiple systems and determine when escalation is required.
• Coordinate escalations with Client Success, Product, and Sales stakeholders.
• Document tickets, research, and resolutions in CRM and ticket-tracking systems; create ad hoc reports when needed.
• Contribute to knowledge-base articles and mentor and train new team members.

Requirements

• High school diploma or GED.
• 3+ years of applicable technical and/or customer support experience.
• Ability to explain technical information effectively to non-technical audiences and conduct issue reviews with clients.
• Strong problem-solving, decision-making, listening, communication, interpersonal, and time-management skills.
• Ability to collaborate with cross-functional and geographically distributed teams while maintaining attention to detail.
• Ability to meet the established attendance schedule dependably and consistently.

Nice to have

• Experience in the real estate, mortgage, or appraisal industry.

Culture & Benefits

• Flexible working model, competitive time off, and health coverage options.
• Generous PTO, 11 paid holidays, well-being time, and volunteer time off.
• Up to 16 weeks of fully paid parental leave and a baby stipend.
• 401(k) with company match and vesting after one year.
• $400 annual well-being stipend, tuition assistance up to $5,250, recognition rewards, referral bonuses, and discounts.