Technical Support Specialist (Professional AV)

Location: San Diego, United States; hybrid home/office workplace

Base salary: $72,589–$96,785 per year, plus eligibility for an annual corporate bonus.

Company

hirify.global develops and supports technology and audiovisual solutions designed to enrich people’s lives through creativity and technology.

What you will do

• Provide live technical support for professional displays, televisions, projectors, large-format LED systems, software, accessories, and integrated AV solutions.
• Diagnose product operation, configuration, firmware, signal flow, cabling, input/output settings, network connectivity, and IPTV issues.
• Research product and service information, isolate issues, and guide customers through clear technical procedures.
• Document customer details, symptoms, diagnostic steps, resolutions, escalations, and follow-up commitments in the case-management system.
• Own cases through resolution, prioritize callbacks and escalations, communicate trends, and maintain current product knowledge through training and collaboration.

Requirements

• Associate degree in electronics, audiovisual technology, information technology, or a related field, or equivalent relevant industry experience.
• At least 3 years of experience in technical support, electronics, audiovisual systems, networking, field service, customer service, or a related environment.
• Ability to troubleshoot methodically, interpret technical documentation, and communicate solutions to both nontechnical users and experienced integrators.
• Foundational knowledge of digital audio/video signal paths, connectivity standards, cabling, input/output configuration, TCP/IP networking, and IPTV environments.
• Honesty, integrity, and ethical conduct are required.

Nice to have

• Experience in a call center, live technical support center, professional AV support organization, electronics service operation, or field-service environment.
• Experience supporting education, hospitality, corporate meeting spaces, or digital signage applications.
• Familiarity with direct-view displays, projection systems, large-format LED displays, and professional AV products.
• Familiarity with Crestron, Extron, Q-SYS, or comparable control and automation platforms.
• AV, electronics, video, audio, networking, signal-flow, systems-integration, Salesforce, or comparable CRM experience.

Culture & Benefits

• Hybrid home/office workplace with monthly “Free Fridays” and early Friday shutdowns, including summer half-days.
• Healthcare benefits including medical, dental, and vision coverage.
• 401(k) plan with matching company contributions.
• Vacation time, paid medical leave, and 80 hours of paid sick leave annually.
• Education assistance, student loan assistance, and up to 12 weeks of paid parental leave.
• Inclusive workplace focused on diversity, equity, and inclusion.